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FlexPod Design

Question No: 21 – (Topic 3)

Clustered Data ONTAP supports which three types of disk drives? (Choose three)

  1. HAS

  2. InfiniBand

  3. SAS

  4. SATA

  5. SSD

Answer: C,D,E

Question No: 22 – (Topic 3)

With Data ONTAP 8.2 or later, a two-node cluster has which two connections? (Choose two.)

  1. 2x connections for HA Pair storage failover

  2. 4x connections for HA Pair storage failover

  3. 2x Infiniband connections cross connected on each node for the Cluster interconnect

  4. 2x 10GbE Ethernet connections cross connected on each node for the Cluster interconnect

  5. 4x 10GbE Ethernet connections cross connected on each node for the Cluster interconnect

Answer: A,D

Question No: 23 – (Topic 3)

What is the NetApp recommended bit length that the SSL key should be?

A. 512

B. 768

C. 1024

D. 9216

Answer: C

Question No: 24 – (Topic 3)

Clustered Data ONTAP 8.1 or later provides what four storage efficiency features? (Choose four.)

  1. compression

  2. deduplication

  3. FlexClone

  4. MetroCluster

  5. thin provisioning

  6. transparent files

Answer: A,B,C,E

Question No: 25 – (Topic 3)

Before being added to an interface group, interfaces must be in what state?

  1. Active

  2. Down

  3. Maintenance

  4. Up

Answer: B

Question No: 26 – (Topic 3)

With Data ONTAP 8.1.2, what must be upgraded to the latest firmware to take advantage of the latest updates available for the remote management device?

  1. CPU

  2. Disk Firmware

  3. Service Processor (SP)

  4. Cisco Integrated Management Controller (CIMC)

Answer: C

Question No: 27 – (Topic 3)

Which two LIFs are able to failover or migrate to other nodes in the cluster? (Choose two.)

  1. data LIF of protocol CIFS

  2. data LIF of protocol FCoE

  3. data LIF of protocol iSCSI

  4. data LIF of protocol NFS

  5. intercluster LIF

  6. node management LIF

Answer: A,D

Question No: 28 – (Topic 3)

How many cluster interconnect switch(es) are required for a 4-node NetApp cluster?

  1. 1

  2. 2

  3. 4

  4. 6

Answer: B

Topic 4, Virtualization

Question No: 29 – (Topic 4)

Which protocol is currently supported on the Nexus 1000V to support network isolation among virtual machines beyond traditional VLANs for cloud-scale networking?

  1. Stateless Transport Tunneling (STT)

  2. Overlay Transport Virtualization (OTV)

  3. Virtual Extensible Local Area Network (VXLAN)

  4. vPath

Answer: C

Question No: 30 – (Topic 4)

Which VMware vSphere feature allocates and balances computing capacity dynamically across collections of hardware resources for virtual machines?

  1. vSphere Fault Tolerance (FT)

  2. vSphere High Availability (HA)

  3. vSphere Distributed Resource Scheduler (DRS)

  4. vSphere AutoDeploy

Answer: C

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FlexPod Design

Question No: 11 – (Topic 1)

Which is true about UCS High Availability?

  1. Support for 3 Fabric Interconnects

  2. Dual homing IOM to Fabric Interconnects

  3. Port Channeling within UCS system requires Fabric Interconnects and IOMs to be at least second generation.

  4. UCSM supports vPC configuration

Answer: C

Topic 2, Networking

Question No: 12 – (Topic 2)

Which item is an example of Role-Based Access Control and multi-tenancy support that can be applied to a UCS environment using the Cisco UCS Manager?

  1. Create roles for Data ONTAP Vserver administrators

  2. Create a storage administrator role with control over tasks related to the SAN

  3. Create interface groups on NetApp storage

  4. Apply NFS read/write access to a network share

Answer: B

Question No: 13 – (Topic 2)

Refer to the exhibit.

Dumps4Cert 2017 PDF and VCE

What would be the correct configuration for the ports labeled?

  1. vlan 35fcoe vsan 35int eth1/31channel-group 15 mode activeint eth 1/32channel-group 15 mode activeint portchannel15switchport mode trunkswitchport trunk allowed vlan 35spanning-tree port type edge trunkint vfc15bind interface po15switchport trunk allowed vsan 35vsan databasevsan 35 interface vfc15

  2. vlan 35fcoe vsan 45int eth1/31-32channel-group 15 mode activeint po15switchport access vlan 35int vfc15bind interface po15switchport trunk allowed vsan 45vsan databasevsan 45 interface vfc15

  3. int eth1/31channel-group 15 mode activeint eth 1/32channel-group 15 mode activeint

    po15switchport mode trunkswitchport trunk allowed vsan 45spanning-tree port type edge trunkvsan databasevsan 45 interface po15

  4. vlan 35fcoe vsan 45int eth1/31-32channel-group 15 mode activeint po15switchport mode trunkswitchport trunk allowed vlan 35switchport trunk allowed vsan 45spanning-tree port type edge trunkvsan databasevsan 45 interface po15

  5. int eth1/31-32channel-group 15 mode activeint po15switchport mode access vsan 45vsan databasevsan 45 interface po15

Answer: A

Question No: 14 – (Topic 2)

Which hardware device should provide Fibre Channel services in a FlexPod design?

  1. Cisco UCS 6248 Fabric Interconnect

  2. NetApp FAS

  3. Cisco Nexus 3000

  4. Cisco Nexus 5500

Answer: D

Question No: 15 – (Topic 2)

Refer to the exhibit.

Dumps4Cert 2017 PDF and VCE

Following FlexPod recommended practices, which portchannel configuration is valid for the connectivity shown?

  1. A and B. portchannel 1C and E. po2 and vpc 2D and F. po3 and vpc 3G and H. portchannel 1I and K. po11 and vpc 11J and L. po12 and vpc 12

  2. A and B. vpc 1C and E. po2 and vpc 2D and F. po3 and vpc 3G and H. vpc 4I and K. po11 and vpc 11J and L. po12 and vpc 12

  3. A and B. portchannel 1C and D. po2 and vpc 2E and F. po3 and vpc 3G and H. portchannel 4I and J. po11 and vpc 11K and L. po12 and vpc 12

  4. A and B. portchannel 1C and D. vpc 2E and F. vpc 2G and H. portchannel 4I and J. vpc 11K and L. vpc 11

  5. A and B. po1 and vpc 1C and D. po2 and vpc 2E and F. po3 and vpc 3G and H. po4 and vpc 4I and J. po11 and vpc 11K and L. po12 and vpc 12

Answer: A

Question No: 16 – (Topic 2)

Cisco UCS Manager may be used to manage which four tasks within a Cisco UCS domain? (Choose four)

  1. Cisco UCS hardware including the chassis, servers, fabric interconnects, and i/o modules

  2. Cisco UCS resource management including WWN addresses, MAC addresses, UUIDs, and bandwidth

  3. Deployment of a Windows or Linux Operating system

  4. Management of non-Cisco x86 systems

  5. Network administration such as creating VLANs, uplink ports, port channels and LAN PIN groups

  6. SAN configuration tasks such as creating VSANs, QoS classes and definitions, and port channels.

  7. Deploy patches for software, such as an OS or an application

  8. Install software applications, such as databases, application server software, or web servers

Answer: A,B,E,F

Question No: 17 – (Topic 2)

Which Cisco Nexus switch is designed for low latency L2/L3 IP only networks?

  1. Nexus 5548

  2. Nexus 7000

  3. Nexus 3048

  4. Nexus 5596

Answer: C

Question No: 18 – (Topic 2)

In a FlexPod design, when can NetApp storage be directly connected to a Cisco UCS server?

  1. Never

  2. Always

  3. Only in a FlexPod Select design

  4. Only in a FlexPod Express design

  5. Only in a FlexPod DataCenter design

Answer: C

Question No: 19 – (Topic 2)

When using Virtual Port Channel (vPC) on a Nexus 5500 switch, what protocol is responsible for synchronization of configuration, spanning tree, MAC and VLAN information?

  1. Fibre Channel over Ethernet (FCoE)

  2. Spanning Tree Protocol (STP)

  3. LACP

  4. Cisco Fabric Services over Ethernet (CFSoE)

Answer: D

Question No: 20 – (Topic 2)

Under what circumstance can a Cisco Nexus 5548 perform an ISSU (nondisruptive)?

  1. When configured for VPCs

  2. When configured for L3

  3. When an STP-enabled switch is connected downstream

  4. When the STP Bridge Assurance feature is running on a link other than the VPC peer link.

Answer: A

Topic 3, Storage

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FlexPod Design

Question No: 1 – (Topic 1)

Which traffic through a UCS 6200 cluster can be in Active-Standby mode?

  1. Data traffic only

  2. FHRP

  3. Data and management traffic

  4. Management traffic only

Answer: D

Question No: 2 – (Topic 1)

Which connectivity mode for Cisco UCS C-Series Rack-Mount Server management is supported beginning with Cisco UCS Manager release version 2.1 and above?

  1. Dual-wire Management

  2. Single-wire Management

  3. Quad-wire Management

  4. Side Frame management

Answer: B

Question No: 3 – (Topic 1)

Which four VLANs can be configured on UCS platform? (Choose four)

A. 1

B. 199

C. 1001

D. 3968

E. 4001

F. 4047

G. 4090

H. 4096

Answer: A,B,C,G

Question No: 4 – (Topic 1)

Which of the following is an example of a Cisco UCS high availability component?

  1. Clustered fabric interconnects

  2. vMotion

  3. Live migration

  4. Cluster shared volumes

Answer: A

Question No: 5 – (Topic 1)

Which of the following is a component of stateless computing with Cisco UCS?

  1. Utilization of identity information burned into the hardware

  2. Operating System boot from server local disk

  3. Utilization of service profiles to apply SAN connectivity attributes

  4. Treating each server as a traditional rack mount server

Answer: C

Question No: 6 – (Topic 1)

For FI 6248 with a GEM module, what is the possible assignment of ports for native Fibre Channel and Ethernet?

  1. Eth ports: 1-21, 33-48, Fibre Channel ports. 22-32

  2. Eth ports: 1-18, 33-40, Fibre Channel ports. 19-32, 41-48

  3. Eth ports: 1-21, Fibre Channel ports. 22-48

  4. Eth ports: 1-16, 41-48, Fibre Channel ports. 17-40

Answer: B

Question No: 7 – (Topic 1)

Which feature is supported for virtual machines configured with Direct Path I/O using Cisco Virtual Machine Fabric Extender (VM-FEX) distributed switches?

  1. vMotion

  2. Record and Play

  3. Fault tolerance

  4. Unlimited DVS creation per Cisco UCS domain

Answer: A

Question No: 8 – (Topic 1)

What is the maximum aggregate traffic available to a half-width UCS B-Series blade in a 5108 Chassis with two 2208XP Fabric Extenders, Cisco VIC 1240 adapter, and Cisco Port Expander Card for VIC 1240?

  1. 40 Gb

  2. 80 Gb

  3. 120 Gb

  4. 320 Gb

Answer: B

Question No: 9 – (Topic 1)

Refer to the exhibit.

Dumps4Cert 2017 PDF and VCE

The numerals in the red rectangle, what will be this servers Boot from SAN order?

A. 1, 2, 3, 4

B. 1, 3, 2, 4

C. Not enough information

D. 3, 4, 1, 2

Answer: C

Question No: 10 – (Topic 1)

Which four are components of Cisco UCS stateless computing? (Choose four)

  1. Utilization of service profiles to apply parameter settings from server hardware

  2. Elements of a server’s personality, which may be included in a service profile, include firmware versions, UUID, MAC Addresses, World Wide Names, and boot settings.

  3. A one to one mapping of an application to a server

  4. Boot from SAN

  5. Every physical server in a Cisco UCS instance should remain anonymous until you associate a service profile with it

  6. A one to one mapping to the identity information burned into the hardware (mac addresses, etc).

Answer: A,B,D,E

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FlexPod Design

Question No: 21 – (Topic 3)

Clustered Data ONTAP supports which three types of disk drives? (Choose three)

  1. HAS

  2. InfiniBand

  3. SAS

  4. SATA

  5. SSD

Answer: C,D,E

Question No: 22 – (Topic 3)

With Data ONTAP 8.2 or later, a two-node cluster has which two connections? (Choose two.)

  1. 2x connections for HA Pair storage failover

  2. 4x connections for HA Pair storage failover

  3. 2x Infiniband connections cross connected on each node for the Cluster interconnect

  4. 2x 10GbE Ethernet connections cross connected on each node for the Cluster interconnect

  5. 4x 10GbE Ethernet connections cross connected on each node for the Cluster interconnect

Answer: A,D

Question No: 23 – (Topic 3)

What is the NetApp recommended bit length that the SSL key should be?

A. 512

B. 768

C. 1024

D. 9216

Answer: C

Question No: 24 – (Topic 3)

Clustered Data ONTAP 8.1 or later provides what four storage efficiency features? (Choose four.)

  1. compression

  2. deduplication

  3. FlexClone

  4. MetroCluster

  5. thin provisioning

  6. transparent files

Answer: A,B,C,E

Question No: 25 – (Topic 3)

Before being added to an interface group, interfaces must be in what state?

  1. Active

  2. Down

  3. Maintenance

  4. Up

Answer: B

Question No: 26 – (Topic 3)

With Data ONTAP 8.1.2, what must be upgraded to the latest firmware to take advantage of the latest updates available for the remote management device?

  1. CPU

  2. Disk Firmware

  3. Service Processor (SP)

  4. Cisco Integrated Management Controller (CIMC)

Answer: C

Question No: 27 – (Topic 3)

Which two LIFs are able to failover or migrate to other nodes in the cluster? (Choose two.)

  1. data LIF of protocol CIFS

  2. data LIF of protocol FCoE

  3. data LIF of protocol iSCSI

  4. data LIF of protocol NFS

  5. intercluster LIF

  6. node management LIF

Answer: A,D

Question No: 28 – (Topic 3)

How many cluster interconnect switch(es) are required for a 4-node NetApp cluster?

  1. 1

  2. 2

  3. 4

  4. 6

Answer: B

Topic 4, Virtualization

Question No: 29 – (Topic 4)

Which protocol is currently supported on the Nexus 1000V to support network isolation among virtual machines beyond traditional VLANs for cloud-scale networking?

  1. Stateless Transport Tunneling (STT)

  2. Overlay Transport Virtualization (OTV)

  3. Virtual Extensible Local Area Network (VXLAN)

  4. vPath

Answer: C

Question No: 30 – (Topic 4)

Which VMware vSphere feature allocates and balances computing capacity dynamically across collections of hardware resources for virtual machines?

  1. vSphere Fault Tolerance (FT)

  2. vSphere High Availability (HA)

  3. vSphere Distributed Resource Scheduler (DRS)

  4. vSphere AutoDeploy

Answer: C

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[Free] 2017(Oct) Dumps4cert Testinsides Cisco 500-170 Dumps with VCE and PDF Download 11-20

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FlexPod Design

Question No: 11 – (Topic 1)

Which is true about UCS High Availability?

  1. Support for 3 Fabric Interconnects

  2. Dual homing IOM to Fabric Interconnects

  3. Port Channeling within UCS system requires Fabric Interconnects and IOMs to be at least second generation.

  4. UCSM supports vPC configuration

Answer: C

Topic 2, Networking

Question No: 12 – (Topic 2)

Which item is an example of Role-Based Access Control and multi-tenancy support that can be applied to a UCS environment using the Cisco UCS Manager?

  1. Create roles for Data ONTAP Vserver administrators

  2. Create a storage administrator role with control over tasks related to the SAN

  3. Create interface groups on NetApp storage

  4. Apply NFS read/write access to a network share

Answer: B

Question No: 13 – (Topic 2)

Refer to the exhibit.

Dumps4Cert 2017 PDF and VCE

What would be the correct configuration for the ports labeled?

  1. vlan 35fcoe vsan 35int eth1/31channel-group 15 mode activeint eth 1/32channel-group 15 mode activeint portchannel15switchport mode trunkswitchport trunk allowed vlan 35spanning-tree port type edge trunkint vfc15bind interface po15switchport trunk allowed vsan 35vsan databasevsan 35 interface vfc15

  2. vlan 35fcoe vsan 45int eth1/31-32channel-group 15 mode activeint po15switchport access vlan 35int vfc15bind interface po15switchport trunk allowed vsan 45vsan databasevsan 45 interface vfc15

  3. int eth1/31channel-group 15 mode activeint eth 1/32channel-group 15 mode activeint

    po15switchport mode trunkswitchport trunk allowed vsan 45spanning-tree port type edge trunkvsan databasevsan 45 interface po15

  4. vlan 35fcoe vsan 45int eth1/31-32channel-group 15 mode activeint po15switchport mode trunkswitchport trunk allowed vlan 35switchport trunk allowed vsan 45spanning-tree port type edge trunkvsan databasevsan 45 interface po15

  5. int eth1/31-32channel-group 15 mode activeint po15switchport mode access vsan 45vsan databasevsan 45 interface po15

Answer: A

Question No: 14 – (Topic 2)

Which hardware device should provide Fibre Channel services in a FlexPod design?

  1. Cisco UCS 6248 Fabric Interconnect

  2. NetApp FAS

  3. Cisco Nexus 3000

  4. Cisco Nexus 5500

Answer: D

Question No: 15 – (Topic 2)

Refer to the exhibit.

Dumps4Cert 2017 PDF and VCE

Following FlexPod recommended practices, which portchannel configuration is valid for the connectivity shown?

  1. A and B. portchannel 1C and E. po2 and vpc 2D and F. po3 and vpc 3G and H. portchannel 1I and K. po11 and vpc 11J and L. po12 and vpc 12

  2. A and B. vpc 1C and E. po2 and vpc 2D and F. po3 and vpc 3G and H. vpc 4I and K. po11 and vpc 11J and L. po12 and vpc 12

  3. A and B. portchannel 1C and D. po2 and vpc 2E and F. po3 and vpc 3G and H. portchannel 4I and J. po11 and vpc 11K and L. po12 and vpc 12

  4. A and B. portchannel 1C and D. vpc 2E and F. vpc 2G and H. portchannel 4I and J. vpc 11K and L. vpc 11

  5. A and B. po1 and vpc 1C and D. po2 and vpc 2E and F. po3 and vpc 3G and H. po4 and vpc 4I and J. po11 and vpc 11K and L. po12 and vpc 12

Answer: A

Question No: 16 – (Topic 2)

Cisco UCS Manager may be used to manage which four tasks within a Cisco UCS domain? (Choose four)

  1. Cisco UCS hardware including the chassis, servers, fabric interconnects, and i/o modules

  2. Cisco UCS resource management including WWN addresses, MAC addresses, UUIDs, and bandwidth

  3. Deployment of a Windows or Linux Operating system

  4. Management of non-Cisco x86 systems

  5. Network administration such as creating VLANs, uplink ports, port channels and LAN PIN groups

  6. SAN configuration tasks such as creating VSANs, QoS classes and definitions, and port channels.

  7. Deploy patches for software, such as an OS or an application

  8. Install software applications, such as databases, application server software, or web servers

Answer: A,B,E,F

Question No: 17 – (Topic 2)

Which Cisco Nexus switch is designed for low latency L2/L3 IP only networks?

  1. Nexus 5548

  2. Nexus 7000

  3. Nexus 3048

  4. Nexus 5596

Answer: C

Question No: 18 – (Topic 2)

In a FlexPod design, when can NetApp storage be directly connected to a Cisco UCS server?

  1. Never

  2. Always

  3. Only in a FlexPod Select design

  4. Only in a FlexPod Express design

  5. Only in a FlexPod DataCenter design

Answer: C

Question No: 19 – (Topic 2)

When using Virtual Port Channel (vPC) on a Nexus 5500 switch, what protocol is responsible for synchronization of configuration, spanning tree, MAC and VLAN information?

  1. Fibre Channel over Ethernet (FCoE)

  2. Spanning Tree Protocol (STP)

  3. LACP

  4. Cisco Fabric Services over Ethernet (CFSoE)

Answer: D

Question No: 20 – (Topic 2)

Under what circumstance can a Cisco Nexus 5548 perform an ISSU (nondisruptive)?

  1. When configured for VPCs

  2. When configured for L3

  3. When an STP-enabled switch is connected downstream

  4. When the STP Bridge Assurance feature is running on a link other than the VPC peer link.

Answer: A

Topic 3, Storage

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FlexPod Design

Question No: 1 – (Topic 1)

Which traffic through a UCS 6200 cluster can be in Active-Standby mode?

  1. Data traffic only

  2. FHRP

  3. Data and management traffic

  4. Management traffic only

Answer: D

Question No: 2 – (Topic 1)

Which connectivity mode for Cisco UCS C-Series Rack-Mount Server management is supported beginning with Cisco UCS Manager release version 2.1 and above?

  1. Dual-wire Management

  2. Single-wire Management

  3. Quad-wire Management

  4. Side Frame management

Answer: B

Question No: 3 – (Topic 1)

Which four VLANs can be configured on UCS platform? (Choose four)

A. 1

B. 199

C. 1001

D. 3968

E. 4001

F. 4047

G. 4090

H. 4096

Answer: A,B,C,G

Question No: 4 – (Topic 1)

Which of the following is an example of a Cisco UCS high availability component?

  1. Clustered fabric interconnects

  2. vMotion

  3. Live migration

  4. Cluster shared volumes

Answer: A

Question No: 5 – (Topic 1)

Which of the following is a component of stateless computing with Cisco UCS?

  1. Utilization of identity information burned into the hardware

  2. Operating System boot from server local disk

  3. Utilization of service profiles to apply SAN connectivity attributes

  4. Treating each server as a traditional rack mount server

Answer: C

Question No: 6 – (Topic 1)

For FI 6248 with a GEM module, what is the possible assignment of ports for native Fibre Channel and Ethernet?

  1. Eth ports: 1-21, 33-48, Fibre Channel ports. 22-32

  2. Eth ports: 1-18, 33-40, Fibre Channel ports. 19-32, 41-48

  3. Eth ports: 1-21, Fibre Channel ports. 22-48

  4. Eth ports: 1-16, 41-48, Fibre Channel ports. 17-40

Answer: B

Question No: 7 – (Topic 1)

Which feature is supported for virtual machines configured with Direct Path I/O using Cisco Virtual Machine Fabric Extender (VM-FEX) distributed switches?

  1. vMotion

  2. Record and Play

  3. Fault tolerance

  4. Unlimited DVS creation per Cisco UCS domain

Answer: A

Question No: 8 – (Topic 1)

What is the maximum aggregate traffic available to a half-width UCS B-Series blade in a 5108 Chassis with two 2208XP Fabric Extenders, Cisco VIC 1240 adapter, and Cisco Port Expander Card for VIC 1240?

  1. 40 Gb

  2. 80 Gb

  3. 120 Gb

  4. 320 Gb

Answer: B

Question No: 9 – (Topic 1)

Refer to the exhibit.

Dumps4Cert 2017 PDF and VCE

The numerals in the red rectangle, what will be this servers Boot from SAN order?

A. 1, 2, 3, 4

B. 1, 3, 2, 4

C. Not enough information

D. 3, 4, 1, 2

Answer: C

Question No: 10 – (Topic 1)

Which four are components of Cisco UCS stateless computing? (Choose four)

  1. Utilization of service profiles to apply parameter settings from server hardware

  2. Elements of a server’s personality, which may be included in a service profile, include firmware versions, UUID, MAC Addresses, World Wide Names, and boot settings.

  3. A one to one mapping of an application to a server

  4. Boot from SAN

  5. Every physical server in a Cisco UCS instance should remain anonymous until you associate a service profile with it

  6. A one to one mapping to the identity information burned into the hardware (mac addresses, etc).

Answer: A,B,D,E

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Deploying Cisco Unified Contact Center Express

Question No: 21

What is the minimum package that is required to develop a Cisco Unified Intelligence Center custom report for a Cisco Unified Contact Center Express deployment?

  1. Cisco Unified Intelligence Center Standard

  2. Cisco Unified Intelligence Center Premium

  3. Cisco Unified CCX Enhanced

  4. Cisco Unified CCX Premium

Answer: B

Question No: 22

What are the peripheral variables in the Set Enterprise Call Info step related to?

  1. call variables

  2. custom variables

  3. script parameters that are passed from the application configuration

  4. ECC variables

Answer: A

Question No: 23

What

is the maximum number of CTI ports that a Cisco Unified Contact Center Express Standard deployment supports?

A. 200

B. 400

C. 300

D. 150

Answer: C

Question No: 24

Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)

  1. Write Document

  2. Place Call

  3. Send HTTP Response

  4. Cache Document

  5. Create URL Document

Answer: C,D

Question No: 25

What enables you to monitor past agent seat license usage?

  1. the traffic analysis historical report

  2. the port and agent seat utilization historical report in Cisco Unified Intelligence Center

  3. the overall Cisco Unified CCX statistics in Cisco Unified Real-Time Monitoring Tool

  4. the port-monitoring tool in Cisco Unified Real-Time Monitoring Tool

Answer: B

Question No: 26

You are designing a Cisco Unified Contact Center Express system with these four requirements

  • 250 configured agents

  • a maximum of 150 agents that are logged in at any time

  • 30 agents that are able to make outbound calls

  • 20 agents that are able to answer emails

How many premium seats should you purchase?

A. 150

B. 200

C. 180

D. 250

Answer: A

Question No: 27

Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?

  1. Cisco Unified Communications Manager server

  2. DNS server

  3. NTP server

  4. SMTP server

Answer: D

Question No: 28

InCisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?

  1. The variable can be used to pass data to and from VoiceXML applications.

  2. The value for that variable is defined by the calling application.

  3. The value for that variable can be supplied through the Application Management menu in Cisco Unified CCX Administration

  4. The variable can be used to pass data to and from subflows.

  5. The variable can be used in conditional steps.

Answer: B

Question No: 29

Which statement is true about the ability to look up customers in Cisco Context Service?

  1. Exactly one customer object is returned, based on the search parameters that are provided

  2. If more than one customer object is found, a failure is returned, based on the search parameters that are provided.

  3. An array of customer objects is returned, based on the search parameters that are provided.

  4. Cisco Context Service does not provide the ability to look up customers.

Answer: C

Question No: 30

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine quot;Java out of memoryquot; crash? (Choose three )

  1. Collect the thread dump for Cisco Unified CCX Engine

  2. Check to see if the customer has installed any third party applications

  3. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.

  4. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool

  5. Talk to the customer about the deployment and usage pattern.

  6. Check the Cisco Unified CCX Serviceability Control Center

Answer: C,D,E

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Deploying Cisco Unified Contact Center Express

Question No: 11

What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?

  1. 2 ms

  2. 50ms

  3. 10 ms

  4. 80 ms

Answer: D

Question No: 12

Which action should you take to convert a high availability over LAN deployment to high availability over WAN?

  1. Apply a quot;WAN Standbyquot; license.

  2. Reinstall a second Cisco Unified CCX node and add it to the cluster over WAN.

  3. Do a fresh installation of the whole system as high availability over WAN.

  4. Apply a quot;Warm Standbyquot; license.

Answer: B

Question No: 13

Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)

  1. Cache Document

  2. Trigger Application

  3. On Exception Goto

  4. Call Subflow

  5. Connect

Answer: B,D

Question No: 14

Which three tasks are required to deploy a Cisco Unified Contact Center Express application? (Choose three.)

  1. create a trigger

  2. upload script to repository

  3. restart the Cisco Unified CCX Engine

  4. specify the maximum number of sessions

  5. configure default session timeout

Answer: A,B,D

Question No: 15

What is the maximum number of contacts that Cisco Finesse supports in a phone book?

A. 2000

B. 1500

C. 500

D. 300

Answer: B Explanation:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/f inesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration- 1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0101.html

Question No: 16

Which facility is provided to debug a Cisco Unified Contact Center Express script live with a real voice call?

  1. Accept Step

  2. Proactive Debugging

  3. Cisco Unified Contact Center Express Editor

  4. Reactive Debugging

Answer: D

Question No: 17

In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?

  1. SMTP server

  2. ASR or TTS servers

  3. wallboard server

  4. enterprise database

Answer: B

Question No: 18

In Cisco Unified Contact Center Express Serviceability, what is the status of the database subsystem on the Control Center page, if the database subsystem in not configured?

  1. shut down

  2. out of service

  3. partial service

  4. not configured

Answer: D

Question No: 19

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

  1. The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.

  2. The layout is associated to the team under Team Resources.

  3. The layout is associated to the CSQ definition.

  4. The layout is associated to the desktop layout under Team Resources.

Answer: A

Question No: 20

Ifyou use skills-based routing, where is the agent selection criteria defined?

  1. in the Contact Service Queue definition

  2. In the Resource definition

  3. in the Skill definition

  4. in the Skill Group definition

Answer: A

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Deploying Cisco Unified Contact Center Express

Question No: 1

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

  1. Skill Groups

  2. Competence levels

  3. Contact Service Queue

  4. Resource Group

Answer: C

Question No: 2

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

  1. the system page on Cisco Unified Contact Center Express Administration

  2. Cisco Desktop Administration

  3. Control Center on Cisco Unified Contact Center Express Service ability

  4. Cisco Unified Communications Operating System Administration

Answer: C

Question No: 3

Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

  1. Take no action, because a supervisor cannot monitor more than one team.

  2. Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams.

  3. Assign the supervisor as primary supervisor for all the relevant teams.

  4. Add the supervisor as a member of all the relevant teams.

Answer: C

Question No: 4

In a Cisco Unified Contact Center Express application script, a number is read from an external database The number must then be played out as part of a prompt.

Which Unified CCX Editor step creates a new prompt that can play out the number?

  1. Create Container Prompt

  2. Create Language Prompt

  3. Create Conditional Prompt

  4. Create Generated Prompt

Answer: D

Question No: 5

Which phones must be associated to the RmCm application user account?

  1. all phones

  2. none, because that user account is not used for phone association

  3. only agent phones that are used with the Cisco Finesse agent desktop

  4. only Cisco Finesse IPPA phones

Answer: C

Question No: 6

Which three fields are used to define a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

  1. Agent Name

  2. WrapUp Time

  3. Service Level

  4. Overflow CSQ

  5. Automatic Work

  6. CCX Application

Answer: B,C,E

Question No: 7

What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?

  1. 75

  2. 25

  3. 50

D. 120

Answer: C

Question No: 8

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?

  1. wherever the Cisco Unified CCX server is deployed

  2. the Internet

  3. a corporate network

  4. a demilitarized zone

Answer: D

Question No: 9

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record

Which product provides these capabilities at the lowest cost?

  1. Cisco Unified IP IVR

  2. Cisco Unified CCX Standard

  3. Cisco Unified CCX Enterprise

  4. Cisco Unified CCX Premium

  5. Cisco Unified CCX Enhanced

Answer: E

Question No: 10

What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with Cisco Unified Communications Manager?

A. 300

B. 150

C. 400

D. 50

Answer: A

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Unified Communications Contact Center Express Implementation – UCCX

Question No: 21

Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)

  1. create a trigger

  2. upload script to repository

  3. restart the Cisco Unified CCX Engine

  4. specify the maximum number of sessions

  5. configure default session timeout

Answer: A,B,D

Question No: 22

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

  1. Timeout

  2. SQL Error

  3. Successful

  4. No Data

Answer: C

Question No: 23

In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

  1. to invoke a specified method of a custom Java class

  2. to reference a variable of a custom Java Object

  3. to pass variables between two different workflows

  4. to create an object for the purpose of executing methods on a remote computer

  5. to get a reference to the Contact and Session states

  6. to allow for arguments to be passed to a specified method

Answer: A,B,F

Question No: 24

Which of the following is not an input that is required when you install Cisco Unified CCX?

  1. application username

  2. platform administrator username

  3. IP address

  4. default language

  5. time zone

Answer: D

Question No: 25

The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

  1. hostname

  2. IP address

  3. gateway address

  4. physical MAC

  5. Cisco Unified CCX version

Answer: A,B,C

Question No: 26

Which step library is included in the license for Cisco Unified CCX Standard?

  1. ICM steps

  2. email steps

  3. document steps

  4. database steps

Answer: C

Question No: 27

Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

  1. iPlanet Web Server

  2. Cisco Unified CCX Engine

  3. Cisco Unified Operations Manager

  4. Cisco Unified Communications Manager

  5. Recording Component

  6. Informix DB

Answer: B,E,F

Question No: 28

Which two items are automatically installed on the Cisco Unified CCX server by the Cisco Unified Contact Center Express Installer? (Choose two.)

  1. IVR System Prompts

  2. Cisco Supervisor Desktop

  3. Unified Communications Operating System

  4. Cisco Unified Communications Manager

  5. Workforce Management

Answer: A,C

Question No: 29

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

  1. Control Center on Cisco Unified Contact Center Express Serviceability

  2. System page on Cisco Unified Contact Center Express Administration

  3. Cisco Desktop Administrator

  4. Cisco Unified Communications Operating System Administration

Answer: A

Question No: 30

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

  1. DNS server

  2. NTP server

  3. SMTP server

  4. CUCM server

Answer: C

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